FAQs
Questions about our products
Questions about our services
Questions about your order
Questions for the Art Department
Questions about our products
Coming Soon!
Questions about our services
Coming Soon!
Questions about your order
Can you RUSH my order?
We offer 1-to-5 day Rush services on most products for an additional charge. Fees vary. Some products cannot be rushed. Please call or email and we will do our best to expedite your order.
More Coming Soon!
Questions for the Art Department
What programs/file formats do you accept?
Adobe Acrobat 8.0 (.PDF)
Adobe Illustrator CS3 (.AI)
Adobe Photoshop CS3 (.PSD)
QuarkXPress 6.52 (.QXD, .QXP)
Adobe InDesign CS3 (.INDD)
Macromedia Flash CS3 (.SWF)
Macromedia Freehand MX 11.0 (.FH11)
Macromedia Fireworks MX 2004 7.0 (.PNG)
Microsoft Publisher (.PUB)
Adobe PageMaker 7.0 (.PMD)
Microsoft Office 2004 – Word (.DOC), Excel (.XLS) PowerPoint (.PPT)
Encapsulated PostScript (.EPS)
Tagged Image Format File (.TIF)
Compression formats: Stuffit 9.0 (.SIT, .SITX), Macintosh Compressed Archive (.SEA), WinZIP (.ZIP)
Fonts: We prefer Mac fonts, PostScript Type 1 or Open Type (OTF). There may be font substitutions or unpredictable results
if Windows TrueType fonts (.TTF) are sent.
Not recommended for high resolution printing:
.GIF, .JPG, .BMP, Microsoft Word, Microsoft Publisher, Microsoft Excel, Word Perfect
We keep our software up to date and will always attempt to accommodate the most common file types.
If we have an issue with your file, we will contact you promptly.
What media do you accept?
You may provide artwork on a Mac-formatted DVD-R/RW, CD-R/RW, Zip Disk 250, 3.5” Floppy or Camera ready prints.
We can also provide you with ftp access (for files over 5MB) or you can email artwork (under 5MB) to artdept@yodergraphics.com
What can I do to prepare my files before I send them?
Please download this comprehensive checklist to help review your files before sending.
If you have further questions, please email us.
Why does the color look different on my computer screen/PDF proof compared to my sample, printout or product received?
1. Calibration. Every monitor, printer and scanner is calibrated differently, or setup to display a slightly different color. Adjustments can be made to make them all match more closely, but because of the way CMYK/RGB color works, it will never be exact.
2. The color used in the pdf proof was swapped out for a similar, more standard color. We can print the exact color that you need in most cases, but additional fees may be charged.
Your best bet is to request a color press proof before we print the entire run to ensure you will get the exact color you want.
Could you please send me instructions on uploading/downloading files?
Uploading:
The easiest way for customers to upload artwork is to use our web-based upload form.
Uploading/Downloading:
You are welcome to email our art department for ftp instructions. You will need either an Internet browser with high-speed Internet access or a FTP program (CuteFTP™, Fetch™) to upload/download.
Need a password to upload? Request one here.
My PDF proof won’t open. What do I do?
First, download the latest Adobe® Reader® here:
http://www.adobe.com/products/acrobat/readstep2.html
If you still have problems, please let us know immediately so we can send a new pdf or a proof by fax or postal mail.
I host a website with Yoder Hosting. Can you help me with technical questions about server problems, email, or my cPanel?
You will find extensive support topics at http://www.yoderhosting.com
[Back to Top]
|
